Financial Policies

At Sora Dermatology, we are committed to providing high-quality, efficient care while being as transparent as possible about our billing practices. Please review the following policies prior to your visit.

Our Commitment

These policies allow us to:

  • Maintain timely access to care for all patients

  • Reduce administrative delays

  • Continue offering high-quality, personalized dermatologic care

Quick Summary

  • Please bring the following with you to your appointment: a photo ID, your insurance card, and a credit card to put on file.

  • Some payment may be due at the time of service, including co-pays, deductibles, and non-covered services

  • Patients are responsible for ensuring we are in-network with their insurance and that all insurance information is accurate and up-to-date

  • A credit card on file is required for all patients

  • Cosmetic appointments require a deposit

  • Appointment reminders are a courtesy—patients are responsible for remembering their appointments

  • Missed or late-canceled appointments (<24 hours) are subject to fees

Payment at time of Service

  • Payments may be due at the time of your visit unless your care

    • Co-pays and non-covered services (including cosmetic treatments) are collected at check-in

    • If we are out-of-network with your plan or you are self-pay, full payment is required at the time of service

  • After your service, any remaining balance will be determined after your claims is sent and processed by your insurance. Statements will be sent to you once your insurance tells us what the patient responsibility is. The patient responsibility is determined by your insurance company and can be a mixture of deductibles, co-pays, and co-insurances.

Insurance

  • After your service, any remaining balance will be determined after your claim is sent and processed by your insurance. Statements will be sent to you once your insurance tells us what the patient responsibility is.

    • The patient responsibility is determined by your insurance company and can be a mixture of deductibles, co-pays, and co-insurances.

    • By receiving care at our office, you agree to be financially responsible for allowed charges not paid by your insurance

  • Patients must provide current, accurate, and up-to-date insurance information at each visit

  • A copy of your ID and your insurance card will be required. This will be scanned into your chart in a HIPAA compliant fashion.

  • It is the patient’s responsibility to confirm that Sora Dermatology is in-network with their insurance plan

  • If insurance information is not provided or is inaccurate, you may be billed directly

Credit Card on File and Unpaid Balances

  • We require all patients to keep a credit card on file for convenience and efficiency.

  • Your card information is securely stored in a HIPAA-compliant system.

  • After your insurance processes your claim, you will receive a statement

    • You will have 14 days to make a payment

    • We accept card, cash, or check. You do not have to use the credit card that is on file.

    • Bounced checks will incur a fee

    • If no payment is received, the remaining balance will be charged to your card on file

  • Accounts with unpaid balances after 30 days may be sent to collections

Appointment & Cancellation Policy

  • We strive to respect your time and the time of all our patients.

  • Appointment reminders are sent as a courtesy; however, it is the patient’s responsibility to keep track of scheduled appointments

  • Cancellations made more than 24 hours in advance: no fee

  • Cancellations made within 24 hours or missed appointments are subject to the following fees:

    • General dermatology: $50

    • Cosmetic: $100

    • Surgical: $150

    • Mohs surgery: $300

    • Patch testing: $200

  • Cancellation fees are not covered by insurance and must be paid prior to future appointments.

  • Cosmetic appointments require an $100 deposit.

  • Multiple cancellations made within 24 hours or missed appointments are subject to dismissal from the practice.